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General Terms and Conditions (GTC) of Botti Beauty & Relax
1. Scope
The following General Terms and Conditions (GTC) apply to all orders placed via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland (hereinafter "customer").
A consumer is defined as a natural person who maintains a business relationship with Botti Beauty & Relax that cannot be attributed to their commercial or independent professional activity. Orders in quantities that are not usual for households may be rejected without justification.
Botti Beauty & Relax reserves the right to change these terms and conditions at any time. The version of these terms and conditions valid at the time of the order is decisive and cannot be changed unilaterally for this order. Customer conditions that conflict with or deviate from these terms and conditions will not be recognized.
The operator of this website is Botti Beauty & Relax ( Imprint ).
2. Information on this website
Botti Beauty & Relax contains information about products and services. Price and range changes as well as technical changes are reserved. All information on www.beauty-and-relax.ch (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are for illustration purposes and are to be understood as approximate values and are non-binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. Botti Beauty & Relax endeavors to provide all information and details on this website correctly, completely, up to date and clearly arranged, but Botti Beauty & Relax cannot provide any guarantee for this, either expressly or implicitly.
All offers on this website are subject to change and are not to be understood as binding offers.
Botti Beauty & Relax cannot guarantee that the products listed are available at the time of ordering. Therefore, all information on availability and delivery times is without guarantee and can change at any time and without notice.
3. Prices
The sales prices indicated on Botti Beauty & Relax represent final prices and, unless otherwise stated, include statutory value added tax and any other statutory fees such as advance recycling fees (VRG) or copyright fees for electronic devices. The prices are net and in Swiss francs (CHF).
Unless otherwise stated, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.
Technical changes, errors and misprints are reserved. In particular, Botti Beauty & Relax may change prices at any time and without prior notice. The sales prices do not include any consulting or support services.
4. Conclusion of contract
The products and prices on this website are non-binding offers.
By placing an order via this website, including acceptance of these terms and conditions, the customer makes a legally binding offer to conclude a contract. Botti Beauty & Relax then sends an automatic order confirmation by email, which confirms that Botti Beauty & Relax has received the customer's offer. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as Botti Beauty & Relax sends a declaration of acceptance by email, confirming the dispatch of the ordered products or services.
Orders will only be delivered after full payment has been received (exception: delivery against invoice) and provided the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, Botti Beauty & Relax is entitled not to accept or execute the order or to only accept it in part. In such a case, Botti Beauty & Relax will inform the customer by email. If Botti Beauty & Relax has already received the customer's payment, the payment will be refunded to the customer. If no payment has yet been made, the customer is released from the obligation to pay.
5. Payment options and retention of title
The customer has access to the payment options specified during the ordering process.
Botti Beauty & Relax reserves the right to exclude customers from certain payment options or to insist on payment in advance without giving reasons.
If the customer defaults on payment, Botti Beauty & Relax may charge interest on arrears of 5% per year and a reminder fee of a maximum of CHF 20 per reminder.
The products delivered to the customer remain the property of Botti Beauty & Relax until full payment has been made.
6. Delivery, obligation to inspect, notification of defects and return
Deliveries will be sent by post or courier service to the address indicated by the customer in the order.
Botti Beauty & Relax endeavours to keep delivery times as short as possible. However, any delivery times stated in the order confirmation are non-binding. Botti Beauty & Relax is entitled to make partial deliveries. In this case, the customer will only be charged for shipping costs once.
The invoice, if delivery against invoice is offered, will be sent by email or by post at Botti Beauty & Relax’s discretion.
If the delivery cannot be made or if the customer refuses to accept the delivery, Botti Beauty & Relax may terminate the contract after notifying the customer by email and observing a reasonable grace period and invoice the costs for the effort.
The customer is obliged to inspect the delivered goods immediately after receipt of the delivery and to report any defects for which Botti Beauty & Relax provides a guarantee immediately in writing by letter or email to the address in the imprint ( Imprint ).
If the inspection by Botti Beauty & Relax reveals that the goods do not have any detectable defects or that they are not covered by the manufacturer's warranty, Botti Beauty & Relax may charge the customer for the costs of returning the goods or any disposal.
7. Right of withdrawal
At Botti Beauty & Relax you have a voluntary right of withdrawal for certain products. You can revoke your decision to conclude the contract within 15 days of receiving the goods in writing (by letter or email), stating the reasons. The period begins on the day you receive the goods. Please send your revocation to:
Botti Beauty & Relax, Bahnhofstrasse 22, 8932 Mettmenstetten
You are responsible for providing proof of return of the goods.
Excluded from the right of withdrawal are hygiene items such as cosmetic products that cannot be returned for health or hygiene reasons. This also applies to cosmetic items whose seal has been removed or opened after delivery. There is no obligation to take back these items; however, it is at Botti Beauty & Relax's discretion whether a return is accepted.
If your cancellation is valid, we will refund any payments you have made and any expenses you may have incurred for the product. You must inform us in advance and keep the goods.
You bear the costs and risk of returning the goods, unless the goods delivered do not correspond to your order.
Payments must be refunded within 30 days. For you, the period begins when you send your cancellation or the delivered goods and for us when we receive them.
If there is no right of withdrawal, you will bear the costs for returning the item and for re-shipping.
8. Warranty
Botti Beauty & Relax endeavors to deliver goods of impeccable quality. In the case of defects reported in a timely manner, Botti Beauty & Relax guarantees that the item purchased by the customer is free of defects and functional during the statutory warranty period of usually two years from the delivery date. It is at the discretion of Botti Beauty & Relax to provide the guarantee through free repair, equivalent replacement or by refunding the purchase price. Other warranty rights are excluded.
The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects that are due to external circumstances. The warranty also does not cover consumables and wearing parts (e.g. batteries, rechargeable batteries, etc.).
Botti Beauty & Relax is unable to provide any assurances or guarantees that the data is up-to-date, complete and correct, or that the website, its functionalities, integrated hyperlinks and other content will be available at all times or without interruption. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties who are not owned by Botti Beauty & Relax.
9. Liability
Botti Beauty & Relax excludes all liability, regardless of its legal basis, as well as claims for damages against Botti Beauty & Relax and against any auxiliary persons and vicarious agents. In particular, Botti Beauty & Relax is not liable for indirect damage and consequential damage, lost profits or other personal, material and purely financial damage to the customer. Further mandatory legal liability, for example for gross negligence or unlawful intent, remains reserved.
Botti Beauty & Relax uses hyperlinks solely to simplify the customer's access to other web offerings. Botti Beauty & Relax cannot know the content of these web offerings in detail, nor can it accept liability or other responsibility for the content of these websites.
10. Data Protection
Botti Beauty & Relax may process and use the data recorded during the conclusion of the contract to fulfill the obligations arising from the purchase contract and for marketing purposes. The data necessary to fulfill the service may also be passed on to commissioned service partners (logistics partners) or other third parties.
The data protection provisions are available in detail under the following link: ( Data Protection )
11. Partial invalidity
Should individual provisions of these General Terms and Conditions prove to be invalid or unenforceable or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
12. Further provisions
Botti Beauty & Relax expressly reserves the right to change these General Terms and Conditions at any time and to put them into effect without notice.
In the event of disputes, Swiss substantive law shall apply exclusively, excluding conflict of law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.
The place of jurisdiction for Botti Beauty & Relax is Zurich or the place of residence of the consumer.
13. Contact
If you have any questions about these Terms and Conditions, please contact: ( Imprint )
(Version 28.10.2022)