Privacy Policy
by Botti Beauty & Relax

1. the security of user data is the top priority

Botti Beauty & Relax respects the privacy of all users of the website or online store and the customers of our beauty salon (hereinafter referred to as “the customer” or “customers”). This Privacy Policy forms the basis for the processing of personal data and provides information on what type of user data is collected from customers by Botti Beauty & Relax, how Botti Beauty & Relax uses this data and what rights customers are entitled to. Botti Beauty & Relax complies with the applicable data protection laws and processes the personal data solely for the purposes for which the data was transmitted.

 

These data protection provisions are adapted, supplemented or amended from time to time. With each new call or visit to the website, the current, retrievable version applies.

 

Should there be any contradictions between this data protection declaration and the otherwise applicable contractual or business terms and conditions of Botti Beauty & Relax, the provisions of this data protection declaration shall take precedence.

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2. nature and purpose of the data collected

The term “personal data” within the meaning of this privacy policy includes information that can be used to personally identify customers.

 

The processing of personal data refers to any handling of personal data, such as the collection, use, storage, disclosure, transmission or deletion of data.

 

Botti Beauty & Relax collects personal data automatically when the customer interacts with the website or uses the online store. On the other hand, personal data is collected automatically or manually, which a customer provides (e.g. by making contact, creating a user profile or customer account or by filling out the information sheet/declaration of consent in the beauty salon on site).

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2.1 Data that is collected automatically

When visiting the Botti Beauty & Relax website, statistical visitor data is automatically collected about which parts of the website are visited by the customer. Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, the customer's IP address, the date and time of access, the browser used, the operating system, the amount of data transferred and the requesting provider (access data) and documents the access. In this context, it is sometimes necessary to use so-called cookies (see section 4 below).  

 

This access data is analyzed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer.

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2.2 Data, when interacting with Botti Beauty & Relax, for contract processing, establishing contact, information sheet/declaration of consent and when opening a customer account

Botti Beauty & Relax does not automatically collect personal data from customers, such as their name, address, telephone number or e-mail address.

 

On the other hand, personal data is collected from customers if a customer voluntarily provides it when placing an order, booking a treatment or contacting Botti Beauty & Relax (e.g. via contact form or e-mail). Mandatory fields are marked as such, as Botti Beauty & Relax requires the data in these cases to process the contract or to process the contact and the order or contact cannot be sent without this information. Which data is collected can be seen from the respective input forms.

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If a customer decides to open a customer account, Botti Beauty & Relax uses the personal data for the purpose of opening the customer account. The mandatory information requested during registration must be provided in full, otherwise Botti Beauty & Relax may refuse registration. Botti Beauty & Relax uses the personal data collected only for the purpose of using the online store or the respective offer or service for which the customer has registered. In addition, Botti Beauty & Relax may use the customer's e-mail address to inform the customer about important changes, such as the scope of the offer, or in the event of technically necessary changes.

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After complete processing of the contract or after deletion of the customer account, the customer's data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless the customer has expressly consented to further use of the data or Botti Beauty & Relax reserves the right to use the data beyond this, which is permitted by law. The deletion of the customer account is possible at any time and can be done either by sending a message to the contact details given below (see section 9 below) or via a function provided for this purpose in the customer account.

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3. legal basis for the collection and processing of personal data

The legal basis for the collection and processing of the customer's personal data depends on the purpose of the data processing in each individual case. The following are possible:

 

• safeguarding the legitimate interests of Botti Beauty & Relax, provided that the interests of the customer or fundamental rights or freedoms are not unreasonably impaired;

• the conclusion or fulfillment of a contract; or

• the customer's consent at the time the personal data is collected. The customer may withdraw their consent at any time. For this purpose, the customer can send a corresponding message to the contact details described below. The legality of the data processing that has already taken place remains unaffected by the revocation.

 

4 Use of cookies and use of the data

4.1 Cookies

Botti Beauty & Relax may use cookies to continuously improve the website for its customers. Cookies are small pieces of software information that are stored on the customer's computer hard disk by web browsers (e.g. Google Chrome, Internet Explorer or Mozilla Firefox) in order to facilitate the use of the website (e.g. language selection, shopping cart, etc.).

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Some of the cookies used by Botti Beauty & Relax are deleted again at the end of the browser session, i.e. after closing the web browser (so-called session cookies). Other cookies remain on the end device and enable Botti Beauty & Relax to recognize the customer's web browser on the next visit (so-called persistent cookies). The duration of storage can be found in the overview in the cookie settings of the web browser.

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Most web browsers accept such cookies automatically, but web browsers can be configured so that they do not accept or store cookies. If cookies are deactivated, however, the functionality of the website may be restricted. Details on this can be found in the operating instructions or the help function of the web browser.

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4.2 Use of the data

The anonymized data, which is recorded by means of cookies when the Botti Beauty & Relax website is accessed, can be used for web analysis purposes, to optimize the website and to measure performance. Botti Beauty & Relax may use third-party providers for this purpose, some of whom have their own data protection regulations over which Botti Beauty & Relax has no influence.

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Botti Beauty & Relax uses functions of the following web analysis services:

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Google Analytics     
The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

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Google analyzes the use of the website to compile reports on website activity and to provide Botti Beauty & Relax with other services relating to website activity and internet usage. The IP address transmitted by the customer's web browser as part of Google Analytics is not merged with other Google data.

 

The information generated by cookies about the use of the website is usually transmitted to a Google server in the USA and stored there. Google complies with the data protection provisions of the “Swiss-U.S. Privacy Shield” agreement and has registered with the U.S. Department of Commerce for the “Swiss-U.S. Privacy Shield” (information on the Swiss-U.S. Privacy Shield can be found at https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs).
 

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Further information can be found in Google's privacy policy at https://support.google.com/analytics/answer/6004245?hl=de.

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Google Ads and Google Conversion Tracking  

The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

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Botti Beauty & Relax uses what is known as conversion tracking as part of Google Ads. When the customer clicks on an ad placed by Google, a cookie is set for conversion tracking. These cookies lose their validity after 30 days at the latest and are not used to identify the customer. If the customer visits Botti Beauty & Relax's website and the cookie has not yet expired, Google and Botti Beauty & Relax can recognize that the customer clicked on the ad and was redirected to this page.

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Botti Beauty & Relax learns from Google the total number of users who clicked on the ad and were redirected to a website with a conversion tracking tag. However, Botti Beauty & Relax does not receive any information with which the customer can be personally identified.

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Further information can be found in Google's privacy policy at https://www.google.de/policies/privacy/.

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Google Maps

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

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Botti Beauty & Relax uses Google Maps to visually display geographical information. When Google Maps is used, Google transmits or processes data about the use of the Maps functions by website visitors, which may include in particular the IP address and location data. Botti Beauty & Relax has no influence on this data processing.

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Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the “Swiss-U.S. Privacy Shield”.

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To deactivate the Google Maps service and thus prevent the transfer of data to Google, a customer must deactivate the Java Script function in the web browser. In this case, Google Maps cannot be used or can only be used to a limited extent.

Further information can be found in Google's privacy policy at
https://www.google.com/intl/de_de/help/terms_maps/.

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4.3 Social-Media Content

Botti Beauty & Relax may use social media plugins from social networks such as Facebook, Instagram or Twitter on the website.

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When the customer accesses a website that contains such a plugin, the web browser establishes a direct connection to the servers of the respective social network. The content of the plugin is transmitted by the respective provider directly to the web browser and integrated into the page. By integrating the plugins, the providers receive the information that the customer's web browser has called up the corresponding Botti Beauty & Relax website, even if the customer does not have a profile with the corresponding social network or is not currently logged in. This information (including the IP address) is transmitted directly from the customer's web browser to a server of the respective provider (possibly in the USA) and stored there. If the customer is logged in to one of the services, the providers of the social network can directly assign the visit to the Botti Beauty & Relax website to the profile in the respective social network. If the customer interacts with the plugins, for example by clicking the “Like” or “Share” button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on the social network and displayed there to the customer's contacts.

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The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as a contact option and the related rights of customers and setting options for the protection of privacy can be found in the data protection information of the providers:

https://www.facebook.com/policy.php

https://twitter.com/de/privacy

https://help.instagram.com/155833707900388

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If the customer does not wish any of these plugins to be loaded, it is recommended that they log out of the relevant social networks. Furthermore, various web browsers can be set or supplemented with add-ons (e.g. Facebook blocker) so that the social media plugins are not loaded.

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5. Newsletter

If the customer wishes to receive a newsletter offered by Botti Beauty & Relax, Botti Beauty & Relax requires an e-mail address of the customer and other information that allows the verification that the customer is the owner of the e-mail address provided and agrees to receive the newsletter (so-called “double-opt-in” procedure). If the customer wishes to subscribe to a newsletter as a registered customer, he can give his consent at the time of registration or later via the registration function in the customer account.

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With the newsletter, the customer regularly receives recommendations and offers that may be of interest to them. For this purpose, Botti Beauty & Relax collects and processes personal data relating to the customer's usage behavior on the website, orders placed with Botti Beauty & Relax and how the customer uses the newsletter (e.g. whether the newsletter is opened or which web URL links are clicked on). Botti Beauty & Relax can evaluate this data for statistical purposes in order to better tailor the content of the newsletter to the interests of the customer. 

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The processing of the personal data entered in the newsletter registration form is based on the customer's consent, which the customer can revoke at any time for the future. The revocation can be made either via the “unsubscribe” link in the newsletter, written notification from the customer to Botti Beauty & Relax at the address below or by unsubscribing in the customer account. Botti Beauty & Relax uses the personal data collected to design the content and send the newsletter. It will not be passed on to third parties for their own (advertising) purposes.

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Botti Beauty & Relax stores the personal data provided by the customer for the purpose of subscribing to the newsletter until the customer unsubscribes from the newsletter. 

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6. Disclosure of your data

Botti Beauty & Relax will not disclose the personal data of customers to third parties. This does not apply if the customer has consented to the transfer of data to companies that are not affiliated with Botti Beauty & Relax or if Botti Beauty & Relax is obliged to do so by law, authority or court order. In addition, if service providers who support Botti Beauty & Relax in data processing, the administration of the website or in any other way and in the provision of the products and services requested by the customer are involved (e.g. parcel or newsletter delivery service providers). These third parties are obliged to maintain the same level of security and data protection as Botti Beauty & Relax.

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7. Data security

Unfortunately, the transmission of data via the Internet is not absolutely secure. Botti Beauty & Relax works with service providers and Internet providers who take appropriate technical and organizational security precautions to protect the personal data of customers. However, Botti Beauty & Relax cannot guarantee the security of the data transmitted by the customer. Any data transmission is therefore at the customer's own risk.

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8. Your information and revocation rights

Of course, every customer is free to inform Botti Beauty & Relax at any time - for example in an e-mail - that the personal data should not be used to contact them in the future. Participation in the special services of the Botti Beauty & Relax website, such as the newsletter service, can also be revoked at any time.

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It is also possible to obtain information on the processing of the data or to request a copy of the personal data collected via the Botti Beauty & Relax website.

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9. Contact us

If a customer has any questions about this privacy policy or data protection at Botti Beauty & Relax, they can contact Botti Beauty & Relax using the contact details below:

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Botti Beauty & Relax
Bahnhofstrasse 22
8932 Mettmenstetten
info@beauty-and-relax.ch

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10. Final provisions

Should individual provisions or parts of these data protection provisions prove to be void or ineffective, this shall not affect the validity of the remaining data protection provisions.

The place of jurisdiction and the applicable law shall be governed by the GTC (GTC).

 

(Version 09.11.2023)